Refund policy

Last updated: 7 November 2026

This policy explains how to return a MoveBlend order (moveblend.com) and how we refund you. It doesn't limit your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

Please check your order when it arrives. If it's damaged, faulty, doesn't work as it should or isn't what you ordered, email us at info@moveblend.com with your order number and photos. We'll replace it or refund you, whichever you prefer, at no cost to you.

Change-of-mind returns: 14 days

If you change your mind, you have 14 days from receiving your order to return it. If your order arrives in more than one parcel, the 14 days start when you receive the last one.

How to make a return

  1. Email us at info@moveblend.com, within the 14 days, with your order number and the items you'd like to return.
  2. We'll reply with the return address. We work with more than one supplier and the address may not be the same for every product, so please don't send it anywhere without checking with us first.
  3. Send the item within 14 days of our reply.

Return shipping costs

For change-of-mind returns, you pay the return shipping. If the item is faulty, arrived damaged or isn't what you ordered, we pay.

Condition of the item

You can open it and try it out as you would in a shop. For a change-of-mind return it must be in good condition, with its packaging and accessories. If you've used it beyond trying it out and it has lost value, we may deduct that loss from your refund.

Items we can't accept for change-of-mind returns

For hygiene and safety reasons, we don't accept change-of-mind returns of products that come into contact with your mouth or drinking water once used (for example, water filters), or personalised products. This doesn't affect your rights if the product is faulty.

Exchanges

If you'd like a different model or colour, the quickest way is to return the item under this policy and place a new order.

Refunds

Once we receive the item (or proof that you've sent it) and check it, we'll refund the amount you paid within 10 business days, to your original payment method and at no cost to you. Your bank may take a few extra days to show it. We'll let you know by email.

Cancellations

You can cancel your order at no cost as long as it hasn't been shipped. Email us as soon as possible at info@moveblend.com.